Simple, Flat-Rate IT Pricing

Yes — each tier has a minimum seat requirement: Foundation (5 users), Professional (8 users), Advanced (15 users). This ensures we can properly manage your environment and deliver the response times we promise. If you fall just short of a tier's minimum, reach out anyway — we may be able to accommodate you.

Our standard agreements are 12 months, which gives you the lowest per-user rate and lets us invest in your environment properly. Month-to-month agreements are available at a 15% premium. We don't lock you in — we earn your business every month.

There's a one-time onboarding fee based on your team size: $1,000 (5–10 users), $1,750 (11–20 users), $2,500 (21–35 users), or $3,500 (36–50 users). This covers our initial audit, documentation, device enrollment, and security baseline setup. We'll give you a firm quote — including the onboarding fee — before you sign anything.

Out-of-scope work includes major projects (server migrations, new office buildouts, line-of-business application support), hardware repair, and anything requiring physical parts. Out-of-scope work is billed at $150/hour with a written estimate before we start — you'll never get a surprise invoice.

After-hours emergency support is included in the ADVANCED plan. PROFESSIONAL clients can add it for $250–$350/month (flat rate). FOUNDATION clients can reach us on an on-call basis for genuine emergencies at $200/hour.