What We Do

Comprehensive IT Services
for Growing Businesses

Everything under one agreement — no à la carte surprises, no hidden scope. If it's on this page, it's covered.


Managed Helpdesk & End-User Support

Your team has a real IT team behind them — not a ticketing queue that takes three days to respond. We pick up fast, we fix things right, and we document everything so problems don't recur.

Best for: All tiers · 5–50 employees
Unlimited remote helpdesk support, Monday–Friday 8am–6pm ET
15-minute guaranteed initial response SLA — in writing
Support via phone, email, and remote desktop session
Monthly ticket summary report — what was resolved, how fast
Escalation path to senior engineers for complex issues
After-hours emergency line available on ADVANCED plan

Microsoft 365 & Google Workspace Administration

Managing a cloud productivity suite is more than just creating accounts. We handle every aspect of your M365 or Google Workspace environment — licensing, security policies, permissions, and the day-to-day admin tasks your team shouldn't have to think about.

Best for: All tiers · Law, Accounting, Nonprofits
Exchange Online / Gmail — mailbox management, aliases, distribution lists
Microsoft Teams and Google Meet — setup, governance, guest access policies
SharePoint / Google Drive — permission structure, shared drives, storage quotas
License management — right-size your subscriptions, eliminate waste
Conditional Access policies and MFA configuration
Delegated admin access — we manage it, you stay in control

Endpoint & Device Management

Every device in your office is a potential entry point for attackers — and a potential source of downtime. We enroll, monitor, patch, and document every endpoint so nothing falls through the cracks and aging hardware never surprises you.

Best for: All tiers · Businesses with 5+ devices
Microsoft Intune MDM enrollment and compliance baseline
Automated OS and application patching — no manual updates
Remote monitoring of device health, disk space, and performance
Asset inventory — complete record of every device, warranty, and age
Hardware refresh planning — we tell you what needs replacing before it fails
Procurement support — sourcing and configuring new hardware

Security Baseline Services

Cybersecurity isn't optional for small businesses anymore — it's the cost of operating. We implement a layered security baseline: MFA, patching, EDR, phishing training, and automated backups. These aren't add-ons; they're included in every plan.

Best for: All tiers · Critical for Legal, Medical, Finance
Multi-Factor Authentication (MFA) enforcement for all users
Endpoint Detection & Response (EDR) — included from PROFESSIONAL tier
Automated cloud backup — critical data protected and restorable
Phishing awareness training — simulated attacks + staff education
Microsoft Defender alert triage during business hours
Dark web credential monitoring — ADVANCED plan

Small Business Network Support

Your network is the foundation everything else runs on. We monitor it proactively, configure it correctly, and respond quickly when something goes wrong — so your team isn't troubleshooting Wi-Fi instead of doing their jobs.

Best for: PROFESSIONAL & ADVANCED · Office-based teams
24/7 monitoring of routers, switches, and internet connectivity
Alerts and response if connectivity drops or degrades
Wi-Fi optimization and guest network segmentation
VPN configuration for remote employees
Vendor coordination with ISPs during outages

IT Onboarding & Offboarding

New hire ready by 9am on day one. Departing employee's access fully revoked before they leave the building. We build and execute a repeatable, documented process that eliminates the security gaps that come from ad hoc IT.

Best for: All tiers · High-turnover or fast-growing teams
New user account creation across all systems (M365, apps, VPN)
Device provisioning and enrollment before the first day
Role-based access — right permissions from day one, not more
Full account deactivation and data handoff within 1 hour
Offboarding checklist — nothing left open, nothing lost

IT Documentation & Asset Management

Most small businesses have no idea what hardware they own, what software they're running, or how their systems are configured. We document everything — so when something breaks or someone leaves, nothing is a mystery.

Best for: PROFESSIONAL & ADVANCED · Firms preparing for audits
Complete hardware inventory — every device, serial number, warranty status
Software license tracking — what you have, what you're paying, what expires
Network diagrams and infrastructure documentation
Monthly report with ticket summary, security snapshot, and asset updates
Quarterly Business Reviews — strategic planning, not just status updates

Compliance-Ready IT Support

We're not compliance attorneys — but we make sure your IT environment doesn't become the reason you fail an audit. We align your systems with common compliance frameworks relevant to legal, medical-adjacent, and financial firms.

Best for: ADVANCED · Legal, Medical, Accounting, Finance
IT controls aligned with HIPAA, SOC 2 Type I, and state bar cybersecurity guidelines
Documented security policies (access control, incident response, data retention)
Evidence package for auditors — logs, reports, configuration screenshots
Risk assessment conversation to identify gaps and prioritize remediation
Referral to compliance attorneys or auditors when IT goes beyond our scope

Not sure which services you need?

Book a free 30-minute IT assessment. We'll look at your current setup and give you an honest picture — no sales pressure.

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