15-Minute Response SLA — In Writing

Your Business Deserves IT That Just Works.

CloudOps Technologies delivers proactive managed IT support, Microsoft 365 management, and cybersecurity fundamentals to local businesses — with a 15-minute response guarantee.

OPEN TICKETS
0
↓ All resolved
AVG RESPONSE
8min
SLA: 15 min ✓
SECURITY SCORE
96%
↑ Excellent
15-Min Response SLA
Local & On-Site Available
Cybersecurity-First Approach
No Contracts Required to Start
Sound Familiar?

IT Problems That Are Costing
Your Business More Than You Think

Problem #1

"Your IT guy disappeared mid-project."

Solo consultants go on vacation, get sick, or just stop picking up the phone. Your business can't stop because one person became unavailable.

CloudOps fix: You get a team, not a person. Multiple certified engineers, documented systems, consistent coverage — every day.
Problem #2

"You found out about the outage after your clients did."

Reactive IT means you're always the last to know. By the time you hear about a problem, it's already disrupted your team and embarrassed your firm.

CloudOps fix: 24/7 monitoring catches issues before they become outages. We alert you — often before you even notice.
Problem #3

"Your team is sharing passwords in a spreadsheet."

One phishing email away from a data breach. For legal and accounting firms, the regulatory and reputational fallout is severe — and preventable.

CloudOps fix: We enforce MFA, deploy a password manager, and run phishing training — security basics that are non-negotiable in 2025.
Our Services

Everything Your Business Needs.
Nothing You Don't.

One flat monthly fee covers your entire IT environment — helpdesk, devices, security, and Microsoft 365 — all managed proactively.

Managed Helpdesk & Support

Unlimited remote support for your whole team, M–F 8am–6pm. Real engineers, not chatbots — average response under 15 minutes.

Microsoft 365 & Workspace Admin

Full management of your M365 or Google Workspace tenant — licensing, user accounts, Exchange, Teams, SharePoint, and OneDrive.

Endpoint & Device Management

Every laptop and desktop enrolled, monitored, patched, and documented. Intune-based MDM with hardware lifecycle planning built in.

Security Baseline

MFA enforcement, automated patching, EDR/antivirus, cloud backups, and phishing awareness training — the security floor every business needs.

Network Monitoring & Support

Proactive monitoring of your routers, switches, and internet connections. We see network problems before your team notices slowdowns.

IT Onboarding & Offboarding

New hire ready by their first day. Departing employee's access fully revoked within the hour. Documented, repeatable, and secure every time.

Who We Serve

Built for Businesses Like Yours

We're not a generalist IT shop. We focus on professional services firms and small businesses with 5–50 employees who need a real IT partner.

Law Firms

Secure file sharing, client confidentiality, and court-deadline reliability. We understand the stakes when your systems go down.

Top concern: Data breach exposure

Accounting & CPA

Tax season can't wait. We keep your systems running during crunch time and protect sensitive financial data year-round.

Top concern: Tax season downtime

Medical-Adjacent

Physical therapy, dental, optometry, and wellness practices that handle patient data need security-first IT partners.

Top concern: HIPAA readiness

Nonprofits

We help nonprofits access Microsoft's deep discounts and stretch every dollar — because your mission is too important for IT to get in the way.

Top concern: Doing more with less

Small Business

Retail, consulting, construction, creative — if you have 5–50 people who depend on technology every day, we've got you covered.

Top concern: Unreliable solo IT
Pricing

Simple, Predictable Pricing

Per-user pricing tailored to your team size. No surprise invoices, no nickel-and-diming. Contact us for a custom quote — we'll match the right tier to your needs.

Foundation
Foundation
The IT basics, done right
Request a custom quote
  • Unlimited remote helpdesk (M–F 8–6)
  • Microsoft 365 / Google Workspace admin
  • Endpoint management & patching
  • MFA enforcement
  • 1 onsite visit/year
  • 2-hour priority SLA
  • IT onboarding & offboarding
Request a Quote
Advanced
Advanced
Enterprise-grade, local touch
Request a custom quote
  • Everything in Professional
  • Dark web credential monitoring
  • After-hours emergency line
  • Quarterly vCIO advisory session
  • 4 onsite visits/year
  • 30-min priority SLA
  • Compliance-ready documentation
Request a Quote

Minimum 5 users. Annual & month-to-month agreements available. We'll provide a written quote before you sign anything. Get a quote →

Why CloudOps

The Local IT Partner That
Competes With Anyone

We're not the cheapest option — we're the right one. Here's how we stack up against the alternatives you've probably already tried.

vs. Break/Fix Shops

"We're proactive, not reactive."

Break/fix IT bills you when something breaks and has no incentive to prevent problems. CloudOps is paid to keep things running — so prevention is always the priority. We fix problems before your team notices them.

vs. Solo Freelancers

"One person is a single point of failure. We're a team."

Your solo IT consultant has one set of hands, one brain, and one vacation schedule. CloudOps gives you a team of certified engineers with documented systems — so your business never depends on whether one person checks their voicemail.

vs. Big MSPs

"You're not a ticket number here."

National MSPs process thousands of clients and treat them all the same. CloudOps focuses on businesses like yours — under 50 employees, professional services, local community. You'll know your engineer's name and they'll know your business.

<15min
Guaranteed response time
99.9%
Uptime target for managed clients
100%
Of clients with MFA enforced
1hr
Max response to new inquiries

Ready to stop worrying about IT?

Your first assessment is free. No hard sell — just an honest conversation about your systems.

Get Help Now